Support / 01
How can we help?
Find quick answers for importing, scanning, background processing, and FlushCut Pro.
Email support
support@flushcut.golf
Include your iPhone model, iOS version, FlushCut version, and a short description of what happened. Do not email private video unless we specifically ask for it.
Importing a video
- Choose a video from the iOS photo picker. FlushCut receives only the item you select, not your entire Photos library.
- If an iCloud video will not import, open it in Photos first and wait for the full-resolution video to download, then try again.
- Make sure your iPhone has enough free storage for a local working copy and the generated swing clips.
- If an import is interrupted, reopen FlushCut and retry the video.
Scanning and swing detection
- For the best results, use a steady video with the golfer fully visible, good lighting, and limited obstruction.
- Longer or higher-resolution videos take more time. Keep FlushCut open if iOS cannot grant background-processing time.
- If a scan pauses, reopen FlushCut to let it resume or restart. Keep enough free storage available and avoid force-quitting during a scan.
- Automated detection can occasionally miss a swing or select imperfect clip boundaries. You can adjust the before-and-after clip window in Settings for future clips.
Background processing
- FlushCut asks iOS to continue a scan after you leave the app. iOS decides whether background processing is available at that moment.
- Leave Settings > Processing > Continue in Background enabled and follow any progress shown by iOS.
- If iOS pauses the scan, return to FlushCut. The app will recover the session when possible; some interrupted scans may need to restart.
- Connecting your iPhone to power and closing other demanding apps may help with long scans.
Purchases and subscriptions
Open FlushCut > Settings > Subscription to check your Pro status.
- Restore Purchases asks the App Store to restore eligible FlushCut Pro purchases made with your Apple Account.
- Manage Subscription opens Apple’s subscription-management screen, where you can view, change, or cancel an active subscription.
- If Pro access does not update immediately after a purchase or restore, confirm that the device is signed into the correct Apple Account, check the network connection, and try Restore Purchases again.
Apple handles billing, cancellations, and refunds. Deleting FlushCut does not cancel a subscription.
Your videos stay on your device
Video selection, swing detection, clipping, and playback happen on your iPhone. FlushCut does not upload your videos, clips, thumbnails, or swing-analysis results to us or Firebase. See our Privacy Policy for details about limited analytics and crash diagnostics.
Still need help?
Email support@flushcut.golf. We’ll do our best to help.